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How to Hire Customer Service Stars Feb,2012  “What are some tips to ensure I’ll hire the best customer service people?” That was the question the golf course owner asked me when she was about to begin hiring for another season. I don’t profess to be an expert in running a golf course, but when I speak at conferences about customer service, I’ll occasionally also facilitate an exchange of best practices among industry leaders.
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The GCC Private Label: An Untapped Opportunity for GCC Retailers Feb,2012  Today, although many Grocery retailers in the Gulf Cooperation Council may offer their own private label products, few are making them part of their overall company strategy— missing out on a significant opportunity. GCC grocery retailers are overlooking the fact that the mere offering of a private label range does not guarantee its success. Instead, private label strategies need to also be effectively defined.
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'I Hate My Job, But What Can I Do About It?' Change Your Career By Adding A Little Soul Jan,2012  The fact is that most people don’t like their jobs. According to a recent survey published by Time Magazine, fewer than half of American workers – 45 percent – are satisfied with their jobs. This is the lowest percentage since 1987. Gallup reported that this phenomenon also hurt businesses in a significant way. Companies with large numbers of dissatisfied workers experience greater absenteeism and lower productivity.
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A $Billion to One...What are the Odds? Jan,2012  According to the 15th annual World Wealth Report conducted by Merrill Lynch and Capgemin; the world’s high net worth individuals (HNWIs) expanded in both population and wealth in 2010; surpassing 2007 pre-crisis levels in nearly every region. The Middle East had one of the highest growth rates, with HNWIs population rising by 10.4 percent to 440,000; while their combined wealth increased by 12.5 percent to $1.7 trillion.
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International Advertising Association Jan,2012 Since its origins way back in 1938, the IAA has been a recognized force in the marketing communications industry. Its aims are to advocate the freedom of commercial speech and defend a responsible communications industry against unwarranted advertising bans and restrictions; using their global network as a leading platform for sharing knowledge on industry issues, best practices and insights in a rapidly changing business environment. |
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Precious Metals Report Jan,2012  Germany has found itself more and more in the headlines. The very unsatisfactory Bund auction and the confirmed sales of Gold from its reserves were events that I would have commented on as unlikely, only a few weeks back.
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What's in a Tablet? Diversification of Mobile Market in the Region Jan,2012  As the region goes mobile, Symantec addresses the specific security needs of one of technology’s fastest growing trends; the rise of the tablet. Currently known to be growing at a triple-digit rate, Symantec looks at why consumers and organizations throughout the GCC must go beyond traditional internet security with tablet protection that extends across new operating platforms that are increasingly coming into focus, both at home and in the workplace.
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Effective Social Media Relations in Contact Centers in the ME: Call centers need to rethink their stance Jan,2012  Many consider the explosion in social networking to be a recent phenomenon but the truth is that social media is anything but a new concept. It spans back for almost a decade now with LinkedIn introduced in 2003, Facebook in 2004, and various blogs even earlier.
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DGCX November volumes rise 121 % year-on-year to reach 423,945 contracts Jan,2012  November volumes on the Dubai Gold and Commodities Exchange (DGCX) grew 121 % year-on-year to reach 423,945 contracts, valued at $ 17.15 billion. Year-to-date volume in 2011 also increased 106% on 2010 levels to reach 3,629,409 contracts valued at $ 169 billion.
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Show Them the Love When You Can't Show Them the Money: Five Affordable Ways to Boost Employee Happiness, Loyalty, and Motivation Jan,2012 No matter how much they want to reward their employees, many leaders just don’t have the financial resources to give out much-deserved raises and bonuses. Fortunately, according to Todd Patkin, you don’t need to spend a cent to show your people beyond a shadow of a doubt that you care about them and appreciate their hard work. |
January, 2012
December, 2011