Capital Magazine

Capital Business & Finance Magazine - Current Issue : February, 2012
February, 2012

» BEST PRACTICES

How to Hire Customer Service Stars

“What are some tips to ensure I’ll hire the best customer service people?” That was the question the golf course owner asked me when she was about to begin hiring for another season. I don’t profess to be an expert in running a golf course, but when I speak at conferences about customer service, I’ll occasionally also facilitate an exchange of best practices among industry leaders. 

» BUSINESS BRANDING

The GCC Private Label: An Untapped Opportunity for GCC Retailers

Today, although many Grocery retailers in the Gulf Cooperation Council may offer their own private label products, few are making them part of their overall company strategy— missing out on a significant opportunity. GCC grocery retailers are overlooking the fact that the mere offering of a private label range does not guarantee its success. Instead, private label strategies need to also be effectively defined. 


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